🚚  Shipping & Delivery

How long does delivery take?

We aim to dispatch all orders within 2 working days of purchase. Estimated delivery times once dispatched:

 

Region	Service	Cost	Time
UK	Standard	FREE	3–5 business days
UK	Express (Tracked)	£2.99	1–3 business days
Europe	Standard	£4.99	5–10 business days
Europe	Express	£9.99	3–7 business days
Rest of the World	Standard	£14.99	7–14 business days

 

Note: Delivery times are estimates and may vary during busy periods such as Christmas and bank holidays.

How much does shipping cost?

•       UK Standard (3–5 business days): FREE

•       UK Express: £2.99 (1–3 business days, Tracked)

•       Europe Standard: £4.99

•       Europe Express: £9.99

•       Rest of the World: £14.99

Do you offer free shipping?

Yes! We offer free standard shipping on all UK orders. One of the many perks of shopping with BeBuz.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can use this to monitor your delivery on our carrier's website. If you haven't received a tracking email within 3 business days, please check your spam folder or contact us at sales@bebuz.co.uk.

What if my order hasn't arrived?

If your order hasn't arrived within the estimated delivery window, please contact us at sales@bebuz.co.uk and we'll investigate promptly. We recommend waiting one extra business day beyond the estimate before getting in touch, as deliveries are occasionally delayed by the carrier.

Do you ship internationally?

Yes — we ship worldwide! Whether you're in Europe, North America, Australia, or anywhere else, we can get your order to you. Shipping costs and times are shown at checkout based on your delivery address.

Where are orders shipped from?

All orders are fulfilled and dispatched from our base in East Sussex, UK.

🛍️  Products & Customisation

What products does BeBuz sell?

BeBuz is a UK-based print-on-demand store specialising in personalised and funny printed products. Our range includes:

•       Unisex funny and custom T-shirts (available in sizes S–XXL)

•       Personalised kitchen, BBQ, and novelty aprons

•       Photo slates — perfect for home décor and gifts

•       Design Your Own products — upload your image or add custom text

And many more products, check our homepage for variety of products. 

Can I personalise or customise a product?

Absolutely, personalisation is at the heart of what we do! You can add your own name, photo, or custom text to many of our products. Simply select the product you'd like and follow the customisation options on the product page. Our 'Design Your Own' collection is made specifically for creating fully bespoke items.

What sizes are your T-shirts available in?

Our unisex T-shirts are available in Small, Medium, Large, X-Large, and XX-Large. We recommend checking the size guide on each product page for exact measurements. For a more relaxed fit, we suggest sizing up.

What colours are available for T-shirts?

Our T-shirts come in a wide range of colours including White, Black, Navy, Forest Green, Purple, Red, Pink, and Gray. Availability may vary by design, check the colour selector on each product page.

What are the aprons made from?

Our aprons are made from 100% high-quality waterproof polyester, thicker than standard polyester for more durable, comfortable wear. They measure approximately 24 inches wide and 32 inches top to bottom, feature a double front pocket and an adjustable neck tie with buckle, and are fully machine washable.

How do I care for my printed garments?

To keep your prints looking vibrant for longer:

•       Wash inside out on a cool or warm cycle (30–40°C)

•       Avoid tumble drying at high heat

•       Do not use bleach or harsh chemicals

•       Do not iron directly over the printed area

What printing method do you use?

We use Direct-to-Film (DTF) printing, which use vegan ink for reduced water and energy consumption. Products are only printed when ordered, our print-on-demand model means every item is made fresh for you with zero overproduction.

↩️  Returns & Refunds

What is your returns policy?

We offer a 30-day return and exchange programme on standard (non-personalised) items. If you're not happy with your purchase, contact us within 30 days of receiving your order and we'll be happy to help. Items must be unused and in their original condition to be eligible for a return.

Can I return a personalised or custom-printed item?

We are unable to accept returns or exchanges on personalised or custom-printed items, as these are made specifically to your specifications. However, if we have made an error with your order, wrong text, wrong design, or a print fault, please contact us immediately and we will correct the mistake at no additional cost to you.

Can I get a refund if I change my mind?

Yes, we accept change-of-mind returns on non-personalised items, provided the product is unused and in its original condition. Please contact us within 30 days of receiving your order to request a return.

What if my item arrives damaged or faulty?

If your item arrives damaged, defective, or not as described, please contact us at sales@bebuz.co.uk as soon as possible with a photo of the issue. We will arrange a replacement or full refund at no cost to you.

How do I initiate a return?

To start a return, get in touch via email at sales@bebuz.co.uk or through our contact form at bebuz.co.uk/pages/contact. Please include your order number and reason for the return. Our customer service team typically replies within 3–4 hours.

💳  Payments & Orders

What payment methods do you accept?

We accept all major payment methods including Visa, Mastercard, American Express, Maestro, PayPal, Apple Pay, Google Pay, Shop Pay, Klarna, Union Pay, Diners Club, and Discover. All transactions are handled securely at checkout.

Can I cancel my order?

If you need to cancel or amend your order, please contact us as quickly as possible — ideally before it is dispatched. Email us at sales@bebuz.co.uk or send a message via our social media. Once an order has been dispatched, cancellations are no longer possible and the customer will be responsible for return shipping costs.

Do you offer any discounts or promotions?

Yes! New customers receive 10% off their first order. You can also sign up to our email list for exclusive deals and early access to new designs. Keep an eye on our site for seasonal sales and promotions.

Do you offer loyalty or reward points?

A loyalty and rewards programme is coming soon! In the meantime, signing up to our newsletter is the best way to stay informed about new features, exclusive discounts, and early access offers.

ℹ️  About BeBuz

Where is BeBuz based?

BeBuz is based in East Sussex, UK. We're proud to be a UK business delivering worldwide, with free delivery across the United Kingdom.

How can I get in touch with BeBuz?

You can reach our team via email at sales@bebuz.co.uk or through our contact form at bebuz.co.uk/pages/contact. We typically reply within 3–4 hours during business hours.

Is BeBuz a print-on-demand business?

Yes — we operate a print-on-demand model. Every product is printed fresh when you place your order. There's no excess stock, no waste, and every item is made uniquely for you. This is how we can offer a wide range of personalised and custom designs while staying environmentally responsible